Thank you to our frontline workers. Your courage, compassion, patience and attitude have kept us feeling safe and grateful.
Our in-store services are now open and there are no appointments necessary- come by and we’re here to help you! We take this next step to normalcy very seriously and have modified practices, procedures and interactions to ensure a safe shopping and working environment for our community.
Here are some details on what we’re doing to ensure the health and safety of our guests and team members:
Shortened opening hours to give time for more thorough cleaning and preparedness. View our google listing for our most accurate store hours.
Monday-Friday 10-6pm, Saturday 10-5pm, Sunday 12-4pm
A max of 3 parties are allowed in the store at any time. This is well below our capacity and will ensure all parties can easily keep safe social distancing.
Clear and visible signage has been installed to help with flow of traffic, suitable waiting areas, and to clarify each parties’ space within the store. We’ve also installed plexi-glass barriers at our till and have hand sanitizer located throughout the store. We ask that all guests use the provided hand sanitizer before and after entering the store.
Shoe fittings will be completed by our trained staff with no-touching and from a safe distance. The process will be much the same as you’ve come to expect from us, except you will tie up shoes on your own.
Regular cleaning of high-touch areas throughout the day. All staff have been mandated to practice proper hand washing and have been asked to remain home if feeling at all unwell.
What about clothing!? Our clothing section will be operational and guests will be able to try-on any of our gear. All tried on clothing that is not purchased will be taken off the floor, steamed and quarantined for 24hours.
If you have any questions or concerns, please do not hesitate to call, email or find the attention of one of our owners while at the store. Don’t forget, we’ve also opened our new online store in which you can browse our available products, order gear, or reserve for an in-store pick-up!
Online shopping:
Visit our online store and start shopping!
Phone-in:
Call us at 604.299.8851 to chat and we can arrange to have a few sizes ready for you when you arrive to the store. Whatever we can do to make your shopping experience easy, fast and safe!
Email:
Email us anytime and we’ll be ready to answer any questions or help you place an order. Send an email to info@fitfirst.ca - we’re here to help!
Free shipping!:
We’re offering free shipping on all orders over $100. If you’d rather have your goods sent to you, simply let us know and we’ll get them to you as quick as possible.